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User Research to elevate ROI

We conduct results-oriented UX Research that helps bring products from “good” to “great” ultimately boosting business outcomes.

Our core basics:

International reach

Handling studies on a range of markets once your business is operating globally might be challenging. But with our help, you don't have to worry about it anymore. We cover any location and time zone with our services, conducting UX research studies in any market you need to gain data from.

Remote settings

Remote UX studies boost data feasibility by allowing participants to stay in their natural environment. It excludes the stress that unfamiliar surroundings might cause and impact gained data quality. This asset also speeds up studies, as participants do not need to travel to a research lab, and participate at their own convenience.

Custom approach

There is no one "best" way to do UX research. Instead, we choose the most appropriate methods and approaches for each specific project. We treat each case individually and create a study that fits its needs. This way, we get the best insights that help drive business success.

We help teams answer questions like:

What part of the day do people engage with a product?
How learnable is the system?
What encourages users to do certain things?
What is the typical customer journey?
What do people think and feel about your product/service?
What part of the day do people engage with a product?
How learnable is the system?
What encourages users to do certain things?
What is the typical customer journey?
What do people think and feel about your product/service?
How will people react to a new product/service change?
How easy is it to use the product?
Would users recommend the product/service?
Is the product's essential functionality valuable for the people?
Does users’ perception of a product meet their needs?
How will people react to a new product/service change?
How easy is it to use the product?
Would users recommend the product/service?
Is the product's essential functionality valuable for the people?
Does users’ perception of a product meet their needs?
How loyal are people over time?
Why do people act in a certain way?
What do people need?
What are the pain points of the users?
Who are the users?
How loyal are people over time?
Why do people act in a certain way?
What do people need?
What are the pain points of the users?
Who are the users?
How do people currently solve the problem?
What is the user’s workflow?
How people currently solve their needs?
Which features of the product/service are “walk up and use”?
Which features will demand either help/explanation of the usage?
How do people currently solve the problem?
What is the user’s workflow?
How people currently solve their needs?
Which features of the product/service are “walk up and use”?
Which features will demand either help/explanation of the usage?

...to impact metrics like:

Ease-of-use rating
Perceived usability
Questionnaire scores
Frequency of return visits
Satisfaction rating
Feature usage
Perceived usability
Ease-of-use rating
Satisfaction rating
Questionnaire scores
Frequency of return visits
Ease-of-use rating
Perceived usability
Questionnaire scores
Frequency of return visits
Satisfaction rating
Feature usage
Perceived usability
Ease-of-use rating
Satisfaction rating
Questionnaire scores
Frequency of return visits
New accounts or visitors
Conversion rate
New accounts or visitors
Returning visitors
Renewal rate
Churn
Completion rate
Error counts & rate
New accounts or visitors
Renewal rate
Churn
Error counts & rate
Conversion rate
New accounts or visitors
Conversion rate
New accounts or visitors
Returning visitors
Renewal rate
Churn
Completion rate
Error counts & rate
New accounts or visitors
Renewal rate
Churn
Error counts & rate
Conversion rate
Success rate
Time on task
Error rate
Productivity
Customer-support tickets
Training hours required
Time on task
Error rate
Number of orders processed
Training hours required
Productivity
Success rate
Time on task
Error rate
Productivity
Customer-support tickets
Training hours required
Time on task
Error rate
Number of orders processed
Training hours required
Productivity
Error counts & rate
New accounts or visitors
Questionnaire scores
Frequency of return visits
Completion rate
New accounts or visitors
Error counts & rate
Questionnaire scores
Completion rate
New accounts or visitors
Error counts & rate
New accounts or visitors
Questionnaire scores
Frequency of return visits
Completion rate
New accounts or visitors
Error counts & rate
Questionnaire scores
Completion rate
New accounts or visitors

We help with:

End-to-end UX Research

For teams without UX research, seeking user feedback during product development

Let us handle your UX research needs while you focus on your core tasks. If your team values UX research but lacks the expertise to incorporate it into your product development process, give us a call. We offer end-to-end UX research services and empower your team with our expertise. With our full-service approach, we'll cover all your UX research gaps.

Extra support in UXR

For organizations with established UXR teams needing external support

Call on us to support you in various scenarios: overloaded times, capacity shortages for research studies, when your team is staying too long on one product, wanting a professional outside view on the problems that you are working on. Whether you need help with lengthy studies or a strategic UX session, you can rely on us.

Remote UX studies

For teams seeking specialized professional services in remote UX research studies

Whatever the scale of your team, running remote UX studies have various advantages for you: the ability to reduce costs for getting feedback from your users, the opportunity to have things tested in less biased contexts before launching, to fix problems and find opportunities for existing products. Let us facilitate your UXR practices with remote UX studies.

Shall we talk to see what we could do for you?

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